Video Intro will not play no mater what I do.

I've tried all the suggestions I've found on this forum, it will not play.
No matter what settings I put into BatGui it doesn't work.

Also how do I update to version 4 without downloading a whole new copy of Retrobat? It isn't there when I search for updates.

Hello

https://www.retrobat.ovh/dl_en.html
You got there instructions to update.

Spidgeon wrote:I've tried all the suggestions I've found on this forum, it will not play.
No matter what settings I put into BatGui it doesn't work.

Also how do I update to version 4 without downloading a whole new copy of Retrobat? It isn't there when I search for updates.

You're on 3.1 ?

Lorenzolamas wrote:

Spidgeon wrote:I've tried all the suggestions I've found on this forum, it will not play.
No matter what settings I put into BatGui it doesn't work.

Also how do I update to version 4 without downloading a whole new copy of Retrobat? It isn't there when I search for updates.

You're on 3.1 ?

Yes I'm on 3.1

getupor wrote:Hello

https://www.retrobat.ovh/dl_en.html
You got there instructions to update.

How do I update from version 3 to 4? All I can see is how to update from 4.

Spidgeon wrote:
How do I update from version 3 to 4? All I can see is how to update from 4.

Sorry, my mistake. There is no update from V3. Only fresh install

Anyone have a solution to my original questions? I've tried everything, it simply will not run a splash video. They're all MP4s, I've tried multiple different video lengths, I've tried every setting in batgui and it still just wont run.

Hello

getupor wrote:Hello

Why should I have to download an entire new version of program that should just be able to be updated from the program itself. I've spent a lot of time setting up Retrobat just the way I need it and now I have to risk more issues and time wasted because the Retrobat devs can't just update it the normal way.

As we can't remember all versions behaviours, correlation between files and setting files, we can't help on older versions.
We have nothing to earn to push to the latest version, only give the best support that we can.